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FAQ's

Q - Where is Muscle Protein Manufactured?

A - We manufacture and package Muscle Protein right here in Brisbane in an accredited facility following strict food handling guidelines. 

Q - Is Muscle Protein 100% Australian owned?

A - Yes we are 100% fully fledged Australian owned, and we always look to have Australian products. 

Shipping & Delivery
Q - How long does it take for my products to arrive

A - We have a whole section on shipping and I am sure the answer will be there.
https://www.muscleprotein.com.au/pages/shipping

Q - I put in the wrong address, can you change it for me?

A - Once an order has been sent out, the delivery process is in the courier's hands and they will attempt to deliver to the address. We will endeavour to try and update the delivery details for you, however we cannot guarantee that this will be updated.

Discounts
Q - How do I put in my discount code?

A - You will find that you can put your discount code in the checkout.

Q - I tried to put two discounts in, how come it didn't work?

A - Only one discount can be applied per order. Once an order has been placed, no further discounts can be applied.

Q - Why didn't the product discount apply?

A - The product may not be applicable to the specified discounts. Some products will not allow any further discounts such as our Get 20% Off. If you believe that there is an error on your discount code, please let us know!

Product Information

Q - Where can I find product nutritional information?

A - Simply visit the page of the product you're interested in, and click on the "Product Nutritional Information" link, this will give you all the details. 

Q - I added products to my shopping cart, but no discounts are applied?

A - Valid discounts are applied automatically in the shopping cart,  unless otherwise stated with a supplied Promotion Code.  

Q - Are Muscle Protein Products ASADA compliant?

A - Yes, all of the ingredients that we use currently do not appear on the ASADA Prohibited List, however as the criteria change often here are the ASADA links to confirm-https://www.asada.gov.au/substances/prohibited-substances-and-methods#check-your-substances-on-global-dro AND https://www.globaldro.com/AU/search  

Accounts & Passwords

Q - How do I change my password?

A - Simply login into your account and click the option "Your Account Details". Here you can change your password.

Q - How do I change my customer information?

A - You can change your customer information at any time by logging into your account and using the navigation options available within your account.

Q - I forgot my password. How do I reset it?

A - In the event you need to reset your password, use the "FORGOT MY PASSWORD" feature on the login page. You will be sent an email to your registered email address, which includes creating a new password.  

Payments

Q - What payment methods do we offer?

A - Muscle Protein accepts a number of different payments methods. You will see all the methods when you get to the checkout 

Q -I accidently ordered twice, what do I do here?

A - Please email us via protein@musclebc.com the following information ASAP.

  • Name of Customer on Order:
  • Email on Order:
  • Date of Order:
  • Phone number on Order:

We will have the duplicate transaction refunded to you immediately. It will take 2-3 working days to appear on your online credit card statement. 

Q -I have not received an email conformation?

A - This can sometimes takes a few minutes to come through, and always check your spam folder.If you still do not received this conformation, email protein@musclebc.com and we can resend it.

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